FAQ
Do you make everything by hand?
Yes! Every pillow is fully hand-sewn by me. From cutting the fabric to stitching the final details, each step is done with patience, care, and attention to detail.
How do I personalize my pillow?
We have tried to make the process as simple as possible. To personalize your pillow, please check the last 4 or 5 images in the product image slide to view our customization charts. There you will find our yarn chart, fabric color chart
How long does it take to make my order?
Processing times vary depending on the item, but most pieces are ready within 3—4 business days and shipped as soon as they are ready. Since everything is handmade and customized, I take my time to ensure each piece is perfect.
Can I request a custom design or color theme?
Absolutely! I love bringing your ideas to life. Send me a message with your vision — whether it’s a theme, color palette, name, or special detail — and I’ll be happy to work with you.
Do you send previews before sewing?
If your item includes custom lettering or design elements, I can send a digital preview upon request. This ensures we’re aligned before I begin sewing.
Why are the prices on your website different from your social media pages?
Our social media pages cater to local sales only while our website caters to international customers. The different prices reflect added taxes, packaging & handling costs, currency conversion rates, and site fees. If you are a local customer, please order via our social media pages. If you are an international customer, please use our website as we are not able to process international orders away from our website.
Do you ship internationally?
Yes. Buyers are responsible for shipping costs and any customs or import fees. Please check our shipping page for more details.
Are the items safe for babies and toddlers?
Yes, all materials are soft, child-friendly, and suitable for nursery décor. These items are intended mainly for decoration, not to be slept on or used as toys.
Do you accept returns or exchanges?
Personalized items are generally final sale, but if there’s ever an issue, message me — I truly want you to love your order.
Still have questions that have not been answered above? Reach out via email or WhatsApp +260979040611, and we will get back you at our earliest!
Do you make everything by hand?
Yes! Every pillow is fully hand-sewn by me. From cutting the fabric to stitching the final details, each step is done with patience, care, and attention to detail.
How do I personalize my pillow?
We have tried to make the process as simple as possible. To personalize your pillow, please check the last 4 or 5 images in the product image slide to view our customization charts. There you will find our yarn color chart, fabric color chart, art options, size chart and in some cases, a font chart. Use these customization charts to choose what best reflects your or little one's style. Once you're ready, use the drop down menus to fill in your order requests. If you need help, send us a message, we're always happy to assist!
How long does it take to make my order?
Processing times vary depending on the item, but most pieces are ready within 3—4 business days and shipped as soon as they are ready. Since everything is handmade and customized, I take my time to ensure each piece is perfect.
Can I request a custom design or color theme?
Absolutely! I love bringing your ideas to life. Send me a message with your vision — whether it’s a theme, color palette, name, or special detail — and I’ll be happy to work with you.
Do you send previews before sewing?
If your item includes custom lettering or design elements, I can send a digital preview upon request. This ensures we’re aligned before I begin sewing.
Why are the prices on your website different from your social media pages?
Our social media pages cater to local sales only while our website caters to international customers. The different prices reflect added taxes, packaging & handling costs, currency conversion rates, and site fees. If you are a local customer, please order via our social media pages. If you are an international customer, please use our website as we are not able to process international orders away from our website.
Do you ship internationally?
Yes. Buyers are responsible for shipping costs and any customs or import fees. Please check our shipping page for more details.
Are the items safe for babies and toddlers?
Yes, all materials are soft, child-friendly, and suitable for nursery décor. These items are intended mainly for decoration, not to be slept on or used as toys.
Do you accept returns or exchanges?
Personalized items are generally final sale, but if there’s ever an issue, message me — I truly want you to love your order.
Still have questions that have not been answered above? Reach out via email or WhatsApp +260979040611, and we will get back you at our earliest!
Yes! Every pillow is fully hand-sewn by me. From cutting the fabric to stitching the final details, each step is done with patience, care, and attention to detail.
How do I personalize my pillow?
We have tried to make the process as simple as possible. To personalize your pillow, please check the last 4 or 5 images in the product image slide to view our customization charts. There you will find our yarn chart, fabric color chart
How long does it take to make my order?
Processing times vary depending on the item, but most pieces are ready within 3—4 business days and shipped as soon as they are ready. Since everything is handmade and customized, I take my time to ensure each piece is perfect.
Can I request a custom design or color theme?
Absolutely! I love bringing your ideas to life. Send me a message with your vision — whether it’s a theme, color palette, name, or special detail — and I’ll be happy to work with you.
Do you send previews before sewing?
If your item includes custom lettering or design elements, I can send a digital preview upon request. This ensures we’re aligned before I begin sewing.
Why are the prices on your website different from your social media pages?
Our social media pages cater to local sales only while our website caters to international customers. The different prices reflect added taxes, packaging & handling costs, currency conversion rates, and site fees. If you are a local customer, please order via our social media pages. If you are an international customer, please use our website as we are not able to process international orders away from our website.
Do you ship internationally?
Yes. Buyers are responsible for shipping costs and any customs or import fees. Please check our shipping page for more details.
Are the items safe for babies and toddlers?
Yes, all materials are soft, child-friendly, and suitable for nursery décor. These items are intended mainly for decoration, not to be slept on or used as toys.
Do you accept returns or exchanges?
Personalized items are generally final sale, but if there’s ever an issue, message me — I truly want you to love your order.
Still have questions that have not been answered above? Reach out via email or WhatsApp +260979040611, and we will get back you at our earliest!
Do you make everything by hand?
Yes! Every pillow is fully hand-sewn by me. From cutting the fabric to stitching the final details, each step is done with patience, care, and attention to detail.
How do I personalize my pillow?
We have tried to make the process as simple as possible. To personalize your pillow, please check the last 4 or 5 images in the product image slide to view our customization charts. There you will find our yarn color chart, fabric color chart, art options, size chart and in some cases, a font chart. Use these customization charts to choose what best reflects your or little one's style. Once you're ready, use the drop down menus to fill in your order requests. If you need help, send us a message, we're always happy to assist!
How long does it take to make my order?
Processing times vary depending on the item, but most pieces are ready within 3—4 business days and shipped as soon as they are ready. Since everything is handmade and customized, I take my time to ensure each piece is perfect.
Can I request a custom design or color theme?
Absolutely! I love bringing your ideas to life. Send me a message with your vision — whether it’s a theme, color palette, name, or special detail — and I’ll be happy to work with you.
Do you send previews before sewing?
If your item includes custom lettering or design elements, I can send a digital preview upon request. This ensures we’re aligned before I begin sewing.
Why are the prices on your website different from your social media pages?
Our social media pages cater to local sales only while our website caters to international customers. The different prices reflect added taxes, packaging & handling costs, currency conversion rates, and site fees. If you are a local customer, please order via our social media pages. If you are an international customer, please use our website as we are not able to process international orders away from our website.
Do you ship internationally?
Yes. Buyers are responsible for shipping costs and any customs or import fees. Please check our shipping page for more details.
Are the items safe for babies and toddlers?
Yes, all materials are soft, child-friendly, and suitable for nursery décor. These items are intended mainly for decoration, not to be slept on or used as toys.
Do you accept returns or exchanges?
Personalized items are generally final sale, but if there’s ever an issue, message me — I truly want you to love your order.
Still have questions that have not been answered above? Reach out via email or WhatsApp +260979040611, and we will get back you at our earliest!